At Skyhigh Gears, we strive to ensure customer satisfaction with every purchase. Please review our Refunds and Returns Policy carefully to understand your rights and responsibilities.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
Non-Returnable Items
Items that have been used, damaged, or are not in their original condition may not be eligible for return.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return period. Include your order details and reason for the return. Once your request is approved, we will provide further instructions.
Refund Policy
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days after inspection.
Refund Method
As Skyhigh Gears operates on a Cash on Delivery basis, refunds will be issued through a mutually agreed method, such as bank transfer or another suitable option.
Exchange Policy
If you receive a defective or incorrect item, you may request an exchange within 7 days of delivery. The replacement will be processed after verification of the issue.
Shipping Costs for Returns
Customers may be responsible for return shipping costs unless the return is due to a defective or incorrect item.
Late or Missing Refunds
If you have not received your refund within the stated time frame, please contact us at [email protected] for assistance.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: [email protected]